Shipping policy

Thank you for shopping at Ruby's Wonderland! We are excited to bring a little extra happiness your way with our squishy toys, sensory toys, and other fun goodies!

We offer shipping throughout the United States, as well as convenient local pickup in the Gypsum/Eagle County, Colorado area.

1. Shipping Locations

Ruby's Wonderland currently ships throughout the United States.

At this time, we do not offer international shipping.

2. Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on order volume, product availability, weekends, and holidays.

Estimated shipping timeframes will be provided at checkout or communicated with your order confirmation.

Please note that processing time and shipping transit time are separate.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on available shipping options.

Customers can review shipping charges before completing their purchase.

4. Delivery Times

Delivery times depend on the shipping carrier, destination, and shipping method selected.

While we do our best to get your squishies and goodies to you as quickly as possible, carrier delays may occasionally occur.

If we cannot ship your order within the promised timeframe, we will notify you and provide any required options to consent to the delay or cancel for a refund.

5. Tracking Information

When tracking is available, customers will receive shipping confirmation and tracking information by email once their order has shipped.

Please allow time for tracking updates to appear in the carrier's system.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@rubyswonderland.com.

We will do our best to assist, but address changes may not be possible once an order has shipped.

7. Lost, Missing, or Damaged Packages

If your package arrives damaged, is missing items, or does not arrive, please contact us at hello@rubyswonderland.com.

Include your order number and a brief description of the issue. Photos may be helpful if your order arrives damaged.

We will review the situation and work with you toward an appropriate resolution, including any remedy required by applicable law.

8. Local Pickup

We are happy to offer local pickup for customers in the Gypsum/Eagle County, Colorado area!

To select local pickup:

  1. Choose the Local Pickup option at checkout when available.

  2. Complete your purchase.

  3. Wait for an email confirming your order is ready.

  4. We will arrange a convenient pickup time and location with you.

Please do not arrive for pickup until you have received confirmation.

Local pickup orders do not incur shipping charges.

9. Returns and Refunds

If you need to return an item, please review our Refund & Return Policy for eligibility and instructions.

Eligible unused and unopened items may be returned within 7 days of delivery, subject to our return conditions.

For damaged, defective, or incorrect items, please contact us for assistance. Applicable legal rights remain unaffected.

10. Contact Us

Have questions about shipping, delivery, or local pickup? We're happy to help!

Ruby's Wonderland

Email: hello@rubyswonderland.com

Location: Gypsum / Eagle County, Colorado

Thank you for supporting Ruby's Wonderland! We appreciate every order and can't wait for you to enjoy your new squishies and sensory toys!